Introduction

The Service Dialogue Articles have interesting topics on Customer Service particularly but will start to incorporate other topics across the organisations delivery areas . You are welcome to reprint them make minor edits to customize to suit your unique needs. When reprinting, please send us a copy of your publication that includes our articles.Important! When reprinting any of our articles or tips, please be sure to include acknowledgements to www.sbcbotswana.com . Do share your views too!